Reliable, energetic and resourceful professional MBA student with over four years of experience resolving customer complaints, and promoting conflict resolution. Expertise i n client services, staff training, relationship-building, and account management. Effectively communicates cross-culturally and is an enthusiastic learner. Thrives in a fast-paced environment independently or on a team.
Conference Assistant ● Created a system that made the analysis of data and weekly schedule maintenance more efficient, which saved each department approximately seven hours of work per week. ● Lead a team of nine people and i nspired the team’s culture by creatively i mplementing new staff training and successfully updating office manuals. ● Prepares bills and i nvoices on time; analyzes and presents financial i nformation on annual reports to assist upper management’s decision making. ● Acquires clients, coordinates arrival and accommodation of conference groups, communicating with liaisons while providing upscale customer service.
Marketing Intern ● Updated WEDO’s website content for the United Nations event; created newsletters through SendGrid and integrated sensitive data from the previous Legacy platform. ● Oversaw and connected with student ambassadors across the globe through weekly conference calls and emails.
Student Manager ● Increased social media engagement by 100%; produced and presented radio shows.
Guest Relations Associate ● Thrived working at a high level of schedule flexibility and stress management. ● Performed successfully a variety of administrative tasks i ncluding guest registration, the performance of phone calls, and accurate record maintenance. ● Promoted to Conference Assistant to coordinate all conference operations and staff as a result of i mpeccable work ethic, teamwork, excellent customer service, and conflict resolution skills.
Public Relations Director ● Created and maintained social media accounts; organized and publicized events such as shark tanks, fundraising events, and mission trips to Mexico. Acted as spokesperson and liaison.
Student ● Completed with merit the Money and Banking course and assisted classmates i n organizing their personal budgets based on the lessons learned.
Competitor ● Collaborated on a team and presented a proposal to FED’s policies and procedures as i t pertains to the reduction of the balance sheet.
Volunteer ● Facilitated the Entrepreneurial Business Venture Competition by providing l ogistical details for the competition such as location scouting and volunteers recruitment.
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