Nathalia Andrade Rocha

Date: 07.20.2021

Professional Category: Other


Multilingual (Portuguese, English, Spanish, and French) professional with 9 years of Photography, Sales, Customer Service, and Client Relations experience in the fashion and beauty industries delivering first-class service to clients and producing and editing photographs for multimedia marketing and promotional campaigns. Excellent communication, creativity, interpersonal, customer service, and multitasking skills. Proficiency in Microsoft Office, Photoshop, and Lightroom. • Advanced Photography, Photoshop Retouching, & Lightroom Retouching – Portal Fine Art – Brazil 2016 • Bachelor’s degree in Psychology – Pontifical Catholic University of Rio de Janeiro – Brazil 2015

Professional experience

Nios Electrolysis Permanet Hair Removal Center - 02.2021 until now - 3 years and 5 months

Nios Electrolysis Permanent Hair Removal Center – New York, NY – Office Manager 02/2021 – Present • Delivers world class customer service and leadership to clients and staff - answers all client inquiries, addresses any concerns, and is present and aware of all that is going on in the clinic. • Enhances profit margin - ensures schedule is maximized and expenses reduced (e.g. inventory controls and centralized purchasing). • Monitors internal policy implementation, facility maintenance and staff performance as needed.

New York Life Insurance - 09.2020 until 02.2021 - 5 months

New York Life Insurance – New York, NY – Registered Representative 09/2020 – 02/2021 • Executes marketing strategies in order to raise awareness around the brand and leverage customer acquisition rate. • Provides outstanding customer experience to 200+ customers on a weekly basis.

Self-Employed Photographer - 01.2015 until now - 9 years and 6 months

Self-Employed – New York, Paris, Milan – Photographer 01/2015 – Present • Covered 9 runways and presentations at Milan Fashion Week in 2018 and 2019, producing creative pieces and photographs of famous artists such as Bella Hadid and Winnie Harlow for Fashionize TV. • Managed all phases of photography and creative projects for corporate accounts and private individuals in France such as Animeland and Shannon Pub. • Awarded as one of the Winners of the French magazine “PHOTO” contest twice in 2017 and 2020. • Shot and edited 11 photoshoots for private clients with an average of 10 fully retouched photos and 20 lighting and color corrected photos using a Canon 6D Mark II.

Make-Up Atelier Paris - 10.2014 until 08.2020 - 5 years and 10 months

Make-Up Atelier Paris – Paris, France 10/2014 – 08/2020 Head Photographer &Customer Service Manager (12/2015 – 08/2020) • Supported the company as the lead manager of 10+ Brazilian clients’ accounts, delivering outstanding customer service while efficiently managing services and projects for key clients. • Conducted photoshoots of products and models using a Canon 5D Mark III for all media, marketing, and external communication campaigns including webpages, social media, newsletter, banners, billboards, and magazines. • Oversaw the production of 5 fully retouched portraits per day, worked with Photoshop, Lightroom and Premier Pro at least 5 hours per day, and updated 30+ product photos per week. • Managed a team of 7 collaborators from creative industries, training them on studio photography and composition. • Significantly improved customers relationships by acting as the single, main point of contact for all customer needs. Customer Service Representative (10/2014 – 12/2015) • Increased the company’s overall profits by 5% by establishing business relationships with 7 new reseller accounts. • Communicated with 50+ clients on a daily basis over the phone and via email to answer customers’ business-related inquiries and resolve complaints.

John John Denim - 01.2012 until 10.2014 - 2 years and 9 months

John John Denim – Brazil – Retail Salesperson 01/2012 – 10/2014 • Consistently exceeded monthly sales goals, successfully boosting overall sales profits by 3%.

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