NEW YORK, NY / LONDON / SINGAPORE – Bank of America is using generative AI to transform how its Global Payments Solutions (“GPS”) team serves the company’s more than 40,000 business clients worldwide. The newly launched Ask Global Payments Solutions (“AskGPS”) was built in-house and trained on over 3,200 internal documents and presentations – including product guides, term sheets, and FAQs. Through AskGPS, employees can now pose simple to complex client questions and receive answers within seconds.
Previously, a sophisticated inquiry could take an employee an hour to complete and involve making phone calls to product specialists across different regions and time zones. Now, using AskGPS, employees can achieve the same result almost instantly, creating the potential to save tens of thousands of hours annually.
The AI assistant directly benefits Bank of America clients through:
- Faster turnaround on product and onboarding inquiries
- More tailored solutions, grounded in thousands of vetted internal resources
- Enhanced strategic guidance, as salespeople and bankers leverage AI to surface best practices and precedents across sectors and geographies
