Collaborative, process-oriented, and a problem solver, energetic professional with extensive experience in multiple industries. Bilingual English and Portuguese. Through my work history, I have developed many skills that can be applied to an administrative assistant position. Some of these skills include: Professional attitude to maintain focus Planning and organizing to excel in prioritization, time management, and meeting deadlines Critical thinking to be able to solve complex problems Interpersonal skills to work well with a team and interact positively with all Summary of Qualifications: Collaborative, process-oriented, and a problem solver, energetic professional with extensive experience in multiple industries and additional knowledge of bookkeeping, school supervising, human resources and medical billing, scheduling, research, and customer service. Bilingual English and Portuguese. Skills: ADP Workforce Now®, G-Suite, MS Office Suite + (Word, Outlook, PowerPoint), Microsoft Office Specialist for Office Excel 2016, Calendaring and scheduling, Project management, QuickBooks Pro 8 & 9, J. D. Edwards 5 One World, Microsoft Dynamics NAV, Bilingual English, and Portuguese ________________________________________ Education / Certifications: Grace Institute, New York, NY 09/2019 – 12/2019 Certification in Administrative Professional Program DeVry College of New York, New York, NY 11/2009 – 12/2013 Bachelor of Professional Studies in Business Administration, Major in Human Resource Management, cum laude CAPS, Baruch College, New York, NY 05/2009 – 04/2010 Certification in Bookkeeping “Faculdades Integradas” (FAMETTIG), Salvador, Bahia, Brazil 02/1984 – 12/1987 Bachelor of Arts, Pedagogy, Major in Supervision
International Order Processing Agent • Maintained excellent customer service ratings by preparing and mailing orders to clients promptly with the utilization of advanced invoicing software • Ensured accuracy of filled orders by carefully reviewing domestic and international invoices to ascertain and acquire appropriate parts and quantities from various storage locations • Utilized analytical and solving problems skills interacting with customers via email to respond to inquiries which included price and availability of watch parts • Demonstrated leadership coaching skills when gathering information to create step guides to speed up the learning process of new hires
Assistant Bookkeeper • Timely posted transactions to various accounts using QuickBooks online New York City Transit, New York, NY 02/2012 – 07/2012 Customer Relations (Internship) • Improved productivity by sorting and processing incoming applications • Performed data entry • Maintained up-to-date records • Performed a variety of essential administrative duties
Travel Consultant • Managed travel and booked all-inclusive vacation packages for individuals and groups including research of published and web-based sources for departure and arrival times, fares and change • Enhanced product knowledge, availability, and quality through self-education of all aspects of travel, scheduling and activity accessibility
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