HIGHLIGHTS Proficiently managed simultaneous tasks while motivating and leading team to successful accomplishment of all production goals. Meticulously detail-oriented and organized with strong interpersonal skills. Excellence coordination skills. Team building. Multitasking abilities. Overall competency in working under pressure. Enjoy challenges and learning new tasks. Precise and organized. Trilingual: Portuguese, English, and Spanish. EDUCATION Faculdade de Turismo Santos Dumont, Brazil 2003 B.A. Graduation: Tourism; Continue Education Food and Beverage 2004; MBA Marketing, FUMEC – Brazil - 2006; Technical: Microsoft Office; Portuguese/ English / Spanish SKILLS Executive Assistance, Calendar Management, Personal Support, Project Management, Program Coordination, Event Management, Costumer Service, Public Relations, Concierge
• Providing excellent customer service during their dining experience • Providing suggestions for food or drink choices to clients • Providing excellent menu knowledge to advise customers and upsell menu items
Group Desk B2B Latin America – Corporate Office • Managed the leads from Latin America Businesses clients • Ensured the sales/revenue goals were met monthly • Goal 2019: U$3,500.000.00 / Achievement: U$4,100.000.00 • Promoted sales events for Touristic Trade • Sightseeing travels to evaluate Hotel units’ structure • Developed Hotels Marketing strategies for seasonal promotions • Managed the sales and inquiries reports at Melia administrative online system • Managed and supervised 10 people
Events/ Marketing Coordinator • Managed the opening and closing shifts • Arranged table settings and always kept tables clean and tidy • Delivered checks and collected payments • Ensured the timely delivery of food and beverages by checking on guest tables periodically throughout the service time • Answered calls, booked reservations over the phone, website or open table • Communicated with floor team about parties, reservations and special requests • Monitored tables efficiently to accommodate overflow and waiting list • Elaborated a Marketing Plan to maximize the sales • Brazilian Day Event – Feijoada Brazilian Day
Catering / Events Manager • Commercialized event’s spaces at the Sheraton Hotel/ Aloft Hotel and catering from Avere Restaurant • Elaborated B2C contracts •Responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities • Managed STS Software • Identified and facilitated the communication between the hotel department to meet the customer needs promoted sales between departments at the Sheraton Hotel and Aloft Hotel for groups
Governmental Events Coordinator • Planned, organized, scheduled and managed events and calendar, attended events and award shows • Responded mail, emails, social media, phone calls for personal and professional meetings, interviews, and appointments, followed through, discretion to manage confidential matters and sensitive information • Provided high-level administrative, project management, and personal support in a cross functional capacity • Coordinated meetings including, but not limited to, development of presentations, facilitation, records keeping, and company wide distribution • Events include Papal Visit, FIFA World Cup, Olympics and international musician concerts
Events Coordinator • Provided administrative and general support to both the sales and catering team in a variety of activities including meetings and banquet related functions. • Ensured effective communication of client needs from catering to appropriate operational departments. • Resolved complaints and concerns in courteous and friendly manner, focusing on customer service needs and interest. • Responsible for the set up and break down of all assigned events. • Maintained high customer service scores through the implementation of proactive, customer service oriented sales and service techniques
Executive Manager • Led weekly operations meetings with marketing, recruitment, sales, editorial, and creative teams to ensure that events remained on track and stayed within budget. • Collaborated with paid event sponsors to secure project deliverables and manage client relations. • Worked with contracted venues on securing hotel rooms, room configuration, registration and meeting materials, and ordering of food and beverage and audio/visual equipment set-up • Managed event budgets and was accountable for final invoice reconciliation, check requests, and expense allocation
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