Maria Claudia Cordeiro

Date: 09.12.2023

Professional Category: Other


HIGHLIGHTS Proficiently managed simultaneous tasks while motivating and leading team to successful accomplishment of all production goals. Meticulously detail-oriented and organized with strong interpersonal skills. Excellence coordination skills. Team building. Multitasking abilities. Overall competency in working under pressure. Enjoy challenges and learning new tasks. Precise and organized. Trilingual: Portuguese, English, and Spanish. EDUCATION Faculdade de Turismo Santos Dumont, Brazil 2003 B.A. Graduation: Tourism; Continue Education Food and Beverage 2004; MBA Marketing, FUMEC – Brazil - 2006; Technical: Microsoft Office; Portuguese/ English / Spanish SKILLS Executive Assistance, Calendar Management, Personal Support, Project Management, Program Coordination, Event Management, Costumer Service, Public Relations, Concierge

Professional experience

Le Pain Quotidien (New York, NY) - 01.2022 until 04.2023 - 1 years and 3 months

• Providing excellent customer service during their dining experience • Providing suggestions for food or drink choices to clients • Providing excellent menu knowledge to advise customers and upsell menu items

Melia Hotels (São Paulo, Brazil) - 05.2019 until 04.2020 - 11 months

Group Desk B2B Latin America – Corporate Office • Managed the leads from Latin America Businesses clients • Ensured the sales/revenue goals were met monthly • Goal 2019: U$3,500.000.00 / Achievement: U$4,100.000.00 • Promoted sales events for Touristic Trade • Sightseeing travels to evaluate Hotel units’ structure • Developed Hotels Marketing strategies for seasonal promotions • Managed the sales and inquiries reports at Melia administrative online system • Managed and supervised 10 people

Churrascaria Plataforma (New York, NY) - 07.2018 until 12.2018 - 5 months

Events/ Marketing Coordinator • Managed the opening and closing shifts • Arranged table settings and always kept tables clean and tidy • Delivered checks and collected payments • Ensured the timely delivery of food and beverages by checking on guest tables periodically throughout the service time • Answered calls, booked reservations over the phone, website or open table • Communicated with floor team about parties, reservations and special requests • Monitored tables efficiently to accommodate overflow and waiting list • Elaborated a Marketing Plan to maximize the sales • Brazilian Day Event – Feijoada Brazilian Day

Sheraton Hotel – Aloft Hotel - Avere Restaurant (New York, NY) - 01.2018 until 01.2018

Catering / Events Manager • Commercialized event’s spaces at the Sheraton Hotel/ Aloft Hotel and catering from Avere Restaurant • Elaborated B2C contracts •Responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities • Managed STS Software • Identified and facilitated the communication between the hotel department to meet the customer needs promoted sales between departments at the Sheraton Hotel and Aloft Hotel for groups

City Hall of Rio de Janeiro (Brazil) - 06.2012 until 08.2014 - 2 years and 2 months

Governmental Events Coordinator • Planned, organized, scheduled and managed events and calendar, attended events and award shows • Responded mail, emails, social media, phone calls for personal and professional meetings, interviews, and appointments, followed through, discretion to manage confidential matters and sensitive information • Provided high-level administrative, project management, and personal support in a cross functional capacity • Coordinated meetings including, but not limited to, development of presentations, facilitation, records keeping, and company wide distribution • Events include Papal Visit, FIFA World Cup, Olympics and international musician concerts

Hotel Fasano (Rio De Janeiro, Brazil) - 05.2011 until 06.2012 - 1 years and 1 months

Events Coordinator • Provided administrative and general support to both the sales and catering team in a variety of activities including meetings and banquet related functions. • Ensured effective communication of client needs from catering to appropriate operational departments. • Resolved complaints and concerns in courteous and friendly manner, focusing on customer service needs and interest. • Responsible for the set up and break down of all assigned events. • Maintained high customer service scores through the implementation of proactive, customer service oriented sales and service techniques

Tai Events and Artistic Productions - 02.2007 until 05.2011 - 4 years and 3 months

Executive Manager • Led weekly operations meetings with marketing, recruitment, sales, editorial, and creative teams to ensure that events remained on track and stayed within budget. • Collaborated with paid event sponsors to secure project deliverables and manage client relations. • Worked with contracted venues on securing hotel rooms, room configuration, registration and meeting materials, and ordering of food and beverage and audio/visual equipment set-up • Managed event budgets and was accountable for final invoice reconciliation, check requests, and expense allocation

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