What Will Working with AI Really Require?
Despite concerns about machines replacing human workers, research challenges the overhyped claims of ascendant AI. In most knowledge-intensive tasks, workers will more likely find themselves augmented in partnership with machines than automated out of a job. Humans and machines will simultaneously collaborate and compete with one another, like a track team competing in various events. In some events, like the 100-yard dash, teammates compete against each other, but in others, such as the relay race, they work together towards a common goal.
In such a relationship, humans and AI systems both need distinct competitive and cooperative skills. Competitive skills refer to the unique advantages that either humans or AI possess over the other, while cooperative skills enhance the ability of humans and AI to work together effectively. To foster a symbiotic relationship between humans and AI, organizations must find the appropriate balance between investing in human skills and technological capabilities — and think strategically about how they attract and retain talent.
By Mohammad Hossein Jarrahi, Kelly Monahan, and Paul Leonardi via Harvard Business Review